Information we may collect
We may process account and profile information, brokerage and market settings, lead and client information you are authorized to use, CRM and workflow data, content inputs, property information, usage and diagnostic data, billing references and information provided through connected services.
How information is used
Information is used to operate and secure accounts, provide requested automations, personalize workflows, generate content, route approved communications, improve reliability, provide support, prevent abuse and maintain business records.
Connected services
When you connect a CRM, video service, social account, payment provider or other service, KRYSTLE may exchange the information necessary to perform the workflow you authorized. Those providers have their own privacy practices.
AI processing
Information needed for an enabled workflow may be processed by AI or infrastructure providers used to perform that workflow. We aim to limit processing to what is reasonably necessary for the requested feature.
Sharing
We do not sell customer conversation, lead or client data to advertisers. Information may be shared with service providers that help operate KRYSTLE, when a user directs an integration, to protect security and legal rights, or when required by law.
Retention
Information may be retained while an account is active and for a reasonable period afterward for security, billing, dispute resolution, legal obligations and backup integrity. Retention practices may vary by data type and connected provider.
Security
KRYSTLE uses account authentication, access controls and service-provider security measures designed to protect information. No online system can guarantee absolute security.
Your choices
You can control connected services and the information you submit. Where applicable, you may request access, correction or deletion of account information, subject to legal and operational retention requirements.
Children
KRYSTLE is intended for business users and is not directed to children under 18.
Changes
This policy may change as KRYSTLE, its contracting entity, providers or legal obligations change. The effective date will be updated when material revisions are published.
Questions
For privacy or account questions during pre-launch, use the KRYSTLE support request form. Requests are stored and reviewed by the KRYSTLE team.